Description based on the Specified Commercial Transactions Act

Shop Name	Kyoto Asanoha
Company Name	Wellness Kit Co., Ltd.
Business Manager	Takuya Aoinai
Location	〒106-0045 Minato-ku, Azabu Juban 1-2-7-701, Tokyo
Contact	Inquiry Form： E-mail：kyoto-asanoha#wellness-kit.co.jp  ※Replace # with @ (at mark) Phone：03-6403-7751
Business Hours	Business Hours：10:00～18:00） Closed：None (Only closed on weekends and holidays for inquiries and shipping)
Products	Hemp Products

 

⚠️▼▼▼Please be sure to read before placing an order▼▼▼⚠️

Sales Price of Products or Service Fees

The amount displayed for each product (display price/inclusive of consumption tax and shipping) will apply.

Transfer fees will be borne by the customer (varies by payment institution). 　

※If the package cannot be received due to absence at the delivery address and is returned to the sender, the re-shipping fee will be borne by the customer

※If the package is returned to the sender due to refusal of receipt at the delivery address, the re-shipping fee will be borne by the customer

 

Payment Methods and Timing

Payment Methods

• Credit Card Payment (Visa, MasterCard, Diners, JCB, American Express)
• PayPal
• Bank Transfer

Payment timing varies by credit card company or payment institution, so please contact your credit card company or payment institution.

Payment Timing

◎Credit Payment

Payment will be confirmed at the time of order confirmation.

*In case of financial institution holidays, the next business day

※For deferred payment (Paidy)Terms of Use

◎PayPal

Payment will be confirmed at the time of order confirmation.

◎Bank Transfer

Please make the transfer within 5 business days after receiving the order confirmation email from our shop.

If payment is not confirmed within 5 business days, it will be considered as no intention to purchase, and will be automatically canceled, so please be careful.

 

Delivery Timing of Services or Products

Shipping will be done within the same day to 3 business days after payment confirmation.

Shipping Method

Yamato Transport / Japan Post (including Smart Letter)

※Shipping methods may vary depending on the purchased product and delivery area. Please note that we cannot accept requests for specific shipping methods in advance.

Cancellation

Cancellations after payment or transfer cannot be accepted.

The cooling-off system is a system mandated for transactions conducted through door-to-door sales or telephone solicitation.

Please note that it does not apply to purchases made at online shops where customers can make their own decisions until the order is placed.

 

Special Provisions Regarding Returns

In principle, returns or exchanges due to customer convenience cannot be accommodated, but returns or exchanges are possible only if there is a defect in the product within 8 days from the date of receipt.

We take great care in product quality, but please check the product promptly after delivery.

If there is a defect, please contact us with your order number within 8 days from the date of receipt.

Please be sure to contact us in advance.

If the product is returned without prior contact, we will refuse the return or exchange.

※Shipping costs and fees for returns will be borne by our shop. After you provide your name and order number, we will inform you of the return address, so we kindly ask you to return it with "freight collect."

※Refunds will be made to the specified account within 7 days after confirming the arrival of the returned product.

※Regarding forgotten application of coupons, we will respond with a refund instead of cancellation. Please contact us via chat or the dedicated inquiry form (https://shop-cbd-library.myshopify.com/pages/contact) with your name, order number, and coupon code.

Please note that returns or exchanges cannot be made in the following cases.

✔︎ Items that have already been opened (used) and are not defective

✔︎ Items that have been damaged at the customer's location

✔︎ Items that have exceeded the return deadline

Reasons such as "the color or shape differs from the image"

Reasons such as damage, scratches, or dirt on the cosmetic box (excluding significant damage caused by delivery issues)

✔︎ Other customer convenience (including reasons such as "not as expected")